Question 1

Can you help me upgrade my policies and procedure manual (aka: compliance program) if I already have one?

Accepted Answer

Definitely. If you already have a program but aren’t sure if it’s strong enough—or if it hasn’t been updated in a while—we can review it, spot any weaknesses, and help you bring it up to date.

Question 2

I received a letter from the IRS about a BSA examination with a list of findings. What do I do?

Accepted Answer

The IRS is reviewing how your business follows federal rules to prevent money laundering. The letter may list areas where your compliance program falls short. We can review the findings, explain what they mean, and help you fix the issues quickly. We’ll work with you to respond properly and make sure your compliance program is up to standard moving forward.

Question 3

What is a Money Services Business (MSB), and do I need to register as one?

Accepted Answer

If you cash checks or offer other financial services, your business may be considered an MSB. That means you must register with the federal government through FinCEN. We can help you figure out if registration applies to you and take care of the paperwork if it does.

Question 4

My bank is asking for my policies and procedures, risk assessment, independent review, and some other forms. Can you help me before they close my account?

Accepted Answer

Yes, we can help—and quickly. Banks are getting stricter about working with check cashers and often ask for detailed compliance documentation. If you don’t respond in time, they may shut down your account. We’ll work with you to gather or create everything your bank is asking for, including your written compliance program, risk assessment, and independent review. We can also help you complete the forms and communicate directly with the bank if needed. Don’t wait—reach out as soon as you get the request.

Question 5

What’s an independent review, and who  needs one?

Accepted Answer

An independent review is like a checkup for your compliance program. It’s generally required at least once a year and must be done by someone outside your business. We perform these reviews and give you a clear report with practical steps for improvement.